I had a 9pm appt. got there 15 mins before as requested. I was welcomed and temp was checked and then I was led to my room and told to make myself comfortable and that someone would come shortly. The room was big and clean and had a tv, wifi, standing fan and overhead fan. Maybe I got a suite!!! Cailin came in and was so pleasant, helpful and kind. Explained everything to me. I changed in the very nice-smelling and spotless bathroom. Went back to my room. Asked for another pillow and got it. Cailin was gentle and explained the process every step of the way as she hooked me up. We laughed and I felt as though I had known her my whole life! What an incredible person. I am so grateful. My night was wonderful and she came in the morning and gently took off the wires and offered me a washcloth to take off the residue. I left soon after thanking them profusely for a wonderful experience. I was sad to leave my “mini vacation “. I highly recommend this facility. The staff are like family, polite, considerate, kind, helpful and just simply wonderful! Great job to everyone, especially Cailin who made me feel relaxed. Any anxiety that I had, disappeared when I got through the front door. Thank you, thank you, thank you for taking such excellent care of me! I will never forget it.